Diversion & AOG Support
A sick passenger, a closed runway, a technical stop. We take the airport you did not plan for.
- Answer time
- Immediate, day or night
- Authority
- Duty officer can commit
- Scope
- Aircraft, crew and passengers
Diversions happen at the worst possible moment, usually at an airport nobody has briefed and often in the middle of the night. This is the service we are judged on. One call reaches a duty officer who can open a station, arrange handling and permits on the spot, move passengers into hotels and get an engineer moving — while the crew concentrates on flying.
What is included
- Single 24/7 duty number that reaches a decision-maker, not a queue
- Immediate handling and permits at the diversion airport
- Medical coordination, ambulance and hospital liaison
- Passenger rebooking, hotels and ground transport arranged in parallel
- Crew duty-time management and replacement crew logistics
- AOG technical support: engineer callout, parts movement and customs clearance
- Fuel and de-icing at the unplanned station
- Continuous updates to the operator throughout the event
How it runs
- 01
One call
Reach the duty officer directly. No ticket, no callback, no explaining the situation twice.
- 02
Station opened
We contact the diversion airport and get handling, permits and fuel moving immediately.
- 03
People looked after
Passengers and crew into hotels and transport while the aircraft situation is worked in parallel.
- 04
Back in the air
Recovery plan, revised permits and a new flight plan so the trip continues as soon as it legally can.
Often requested together
Ready when you are
Tell us the routing. We'll handle the rest.
Send us a schedule and we will come back with permits, handling, fuel and ground arrangements priced and planned — usually within the hour.
Operations (OCC)