Ground Handling & Supervision

Most delays on the ground are not caused by a missing service. They are caused by nobody owning the sequence. We put a named supervisor on every turnaround, brief them before you arrive, and hold them accountable for the whole chain — steps, GPU, lav and water, cleaning, customs, crew, passengers, bags — so your crew talks to one person instead of six.

What is included

• Named handling supervisor allocated before ETA, with direct mobile contact
• Arrival and departure supervision on the ramp, not from an office
• Customs, immigration and quarantine coordination
• GPU, ASU, steps, tow, de-icing and lavatory/water servicing
• Cabin cleaning and interior detailing between legs
• Passenger and baggage handling, including VIP and reduced-mobility
• Load sheet, general declaration and departure documentation
• Post-flight report with actual timings and any exceptions logged

How it runs

1. 01

   Trip received

   Send the schedule by email, WhatsApp or the request form. We confirm within minutes, 24 hours a day.

2. 02

   Station briefed

   We brief the airport, book the services and send you a handling confirmation with the supervisor's name and number.

3. 03

   Aircraft on blocks

   The supervisor meets the aircraft, runs the turnaround and resolves anything that changes on the day.

4. 04

   Wheels up

   You get a short post-flight report — actual times, services delivered, anything worth knowing next time.